Customization Order Instruction

Here's all the information you need to know about placing a customized order for your very own personalized basketball in our store. We want to make sure you have a seamless and enjoyable experience!

  • Select the Ball Material

    Choose from our delightful selection of materials including regular, reflective, glow-in-the-dark, and moisture-absorbing PU leather, as well as genuine cowhide and superfine napped leather. Simply place your order on the dedicated material page when personalizing your basketball.

  • Overall Printing Requirements

    We can provide single-color, spliced-color, and UV-printed basketballs with specific global designs (only applicable on regular single-color PU leather balls). For more information, please consult our customer service.

  • Confirm the Logo Design

    Choose between single-color, multi-color, or full-color, and single-piece or multi-piece printing according to your needs. Make your selection on the corresponding basketball material page. If you can't find the option you need, please contact our customer service.

  • Place the Order and Make Payment

    After confirming the design, send us your design file. The file format needs to be AI, PSD, or CDR. After submitting your design, please proceed with the payment.

  • Confirm the Design

    Our customer service will complete the design draft within 3-4 days and wait for your confirmation. Once confirmed, we will start manufacturing your basketball. Custom printing usually takes 10 days. If you need to expedite, please inform our customer service.

  • Return Policy

    Because customized basketballs are considered special designs, we can't accept returns unless there are quality issues with the basketball itself. We promise a warranty period of 180 days for the basketball.

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